Zephyr Base not set and "Open IDE" not present in Toolchain Manager

[Frikkie Badenhorst]

Hi there,

We are trying to download and install the nRF Connect SDK v1.5.1, which seems to be the latest version on Toolchain Manager.

However, after installation, the "Open IDE" button is not present. I thus manually open SEGGER embedded studio from within the SDK install directory. However, I then get the following "Zephyr base not set" issue:

Looks as if the installation was not successful at all, below is the installation log:

11:48:05.932

Finished downloading version v1.5.1 of the toolchain after approximately 6 minute(s)

11:48:05.933

Unpacking toolchain v1.5.1

11:49:07.500

Finished unpacking version v1.5.1; win32; ia32 of the toolchain after approximately 1 minute(s)

11:49:07.500

Update config file

11:49:07.508

Cloning nRF Connect SDK v1.5.1

11:49:07.526

Initializing environment for v1.5.1

11:49:09.458

Finished cloning version v1.5.1 of the nRF Connect SDK after approximately 0 minute(s)

I do not have a VPN enabled, I always disabled the antivirus as well as the network firewall, and no success. Please advise as soon as possible as we are on a tight timeline to decide on hardware.

Thanks,

Kind regards,

Frikkie Badenhorst

[Einar Thorsrud]

Hi Frikkie, 

However, after installation, the "Open IDE" button is not present.

I think we should focus her first, as any issues you see later may be related to the complete distribution not being properly installed.

Which OS / Windows version do you use?

Do you get the same behavior if you uninstall nRF Connect, delete %AppData%\nrfconnect\ and try again?

[Frikkie Badenhorst]

Hi Einar,

I am using the latest update of Windows 10. 

I will try uninstalling nRF connect and the AppData directory, and reinstall with the VPN deactivated, Antivirus deactived and firewall deactivated.

Will keep you updated

[Einar Thorsrud]

I see. I am glad to hear you found a solution. Thanks for letting me know. I have anyway informed the team about this so that they can investigate.

[Frikkie Badenhorst]

Yeah it is not 100% a solutiont as I still am not able to install it on my PC, but at least for now, we have it installed somewhere on a machine and can work from there.

Thanks anyway - please keep me updated if the team finds anything on this

[Frikkie Badenhorst]

Hi Einar,

We are still not able to install the SDK and SES on our machine.

What are the possibilities of a nRF Connect for Desktop team member doing a remote desktop connection on our machine in order the see what is going on? We can not waste any more time on this

[Einar Thorsrud]

Hi,

I have bumped the internal ticket. However, it is vacation time in Norway now unfortunately it may take some time.

[Frikkie Badenhorst]

Thanks, Einar. We do hope to hear an update soonest

[Frikkie Badenhorst]

Any update on this issue? Can we get someone to do a remote connection ASAP?

[Carl Richard]

Hello, Frikke!

Einar is away on holiday and I'm taking over the case. There haven't been any updates from the developers on this unfortunately and I've pinged them (again). While we wait please try to reinstall nRF Connect SDK for desktop completely (with any anti-virus or problematic Firewall disabled) by following this procedure:

- Go to the Toolchain manager app, press the dropdown beside the nRF Connect SDK installation and select Remove. Verify that it is removed by checking the NCS installation folder (C:\Users\<username>\ncs by default).
- Uninstall the nRF Connect for desktop application
- Delete the  %appdata%/nrfconnect directory (as you've done before)
- Delete the C:\Users\<username>\.nrfconnect-apps directory

Then reinstall nRF Connect for Desktop along with the toolchain manager before installing NCS again. If acceptable please try the most recent release of NCS (v1.6.0), but if 1.5.1 is required you choose that of course. If it fails again please provide the most recent log file located at  %appdata%/nrfconnect/pc-nrfconnect-toolchain-manager/logs.

Thank you for your patience.

Best regards,
Carl Richard

[Frikkie Badenhorst]

Thanks for your response Carl!

I followed the steps as you explained above (with antivirus and firewall disabled), however the same issue is still present.

Here is the log file

Fullscreen 2021-07-20T07_11_55.049Z-log.txt Download

2021-07-20T07:11:55.444Z INFO Initializing environments...
2021-07-20T07:11:55.459Z INFO Application data folder: C:\Users\FrikkieBadenhorst\AppData\Roaming\nrfconnect\pc-nrfconnect-toolchain-manager
2021-07-20T07:11:55.523Z DEBUG App pc-nrfconnect-toolchain-manager v0.9.3 official
2021-07-20T07:11:55.523Z DEBUG App path: C:\Users\FrikkieBadenhorst\.nrfconnect-apps\node_modules\pc-nrfconnect-toolchain-manager
2021-07-20T07:11:55.523Z DEBUG nRFConnect 3.7.0 is not supported by the app (^3.7.0)
2021-07-20T07:11:55.523Z DEBUG nRFConnect path: C:\Users\FrikkieBadenhorst\AppData\Local\Programs\nrfconnect\resources\app.asar
2021-07-20T07:11:55.524Z DEBUG HomeDir: C:\Users\FrikkieBadenhorst
2021-07-20T07:11:55.524Z DEBUG TmpDir: C:\Users\FRIKKI~1\AppData\Local\Temp
2021-07-20T07:11:56.079Z DEBUG iface: Ethernet
2021-07-20T07:11:56.079Z DEBUG IP4: 
2021-07-20T07:11:56.079Z DEBUG IP6: 
2021-07-20T07:11:56.079Z DEBUG MAC: c0:3e:ba:75:cb:15
2021-07-20T07:11:56.080Z DEBUG Client Id: d50b4c3884463e72376ff503bcfe62405907ae47
2021-07-20T07:11:56.081Z DEBUG Google Analytics for category pc-nrfconnect-toolchain-manager has initialized
2021-07-20T07:11:56.219Z DEBUG Downloading index json with buffer length: 7047
2021-07-20T07:11:56.221Z DEBUG Index json has been downloaded with result: [
    {
        "version": "v1.4.99-dev1",
        "toolchains": [
            {
                "version": "20201204",
                "name": "ncs-toolchain-v1.4.99-dev1-20201204-7e01b60.zip",
                "sha512": "18a975e0607bade592e728e6f3addfd88bcca861153ce6679f24b506ab3ed496a720dac7d8b536c8f1ddb18f2654b2e8b74500deed6c9a6a67d65d3ab72d2aea"
            }
        ]
    },
    {
        "version": "v1.4.1",
        "toolchains": [
            {
                "version": "20201215",
                "name": "ncs-toolchain-v1.4.1-20201215-7ecf886.zip",
                "sha512": "94a32758310a7a930085e671a4dd37d2ead292ddbf4d40d7146940e2981d121d5c6d3706a436ef0ac22cce607a071750f1c6ffd788a52f47407153a73bdaefff"
            }
        ]
    },
    {
        "version": "v1.4.0",
        "toolchains": [
            {
                "version": "20201030",
                "name": "ncs-toolchain-v1.4.0-20201030-2750604.zip",
                "sha512": "2eb53d3950af53947ba15434b32e31238d224f3906d78679c17f5b02d8492d9718f1121bbd721fbf39424ffb556d7e042cfac4565d75e9f3b0fbf8800bbc082c"
            }
        ]
    },
    {
        "version": "v1.3.2",
        "toolchains": [
            {
                "version": "20201012",
                "name": "ncs-toolchain-v1.3.2-20201012-09b2ade.zip",
                "sha512": "1c9a0a4d916143c007b6aa2919f4c0a101e0563a1d00cf12b6fc3bea4fd065979bea030905c2538c5694eed4d44d4fbe5ae285d10298bc3b57b39166c1f2d6cc"
            }
        ]
    },
    {
        "version": "v1.3.1",
        "toolchains": [
            {
                "version": "20200917",
                "name": "ncs-toolchain-v1.3.1-20200917-806240b.zip",
                "sha512": "5a9fc19c09a6573715fbe0b6dff5e7950f025f3b6665040bfa1a21b8a16fc8e82b60f1186f3d815eff158a12ad63904765072e25389016109292516d0fba277e"
            }
        ]
    },
    {
        "version": "v1.3.0",
        "toolchains": [
            {
                "version": "20200618",
                "name": "ncs-toolchain-v1.3.0-20200618-509f057.zip",
                "sha512": "6ab7e4cfd94c7fa574a4e6e5395c04ba143ebc7fffe9cdc0dc1a4a2da912f5f39aa56dc54feb44f8a40d7c1117233710ddeb12a0a40fc5a95f733044f8a5b9fb"
            }
        ]
    },
    {
        "version": "v1.3.0-rc1",
        "toolchains": [
            {
                "version": "20200602",
                "name": "ncs-toolchain-v1.3.0-rc1-20200602-dbcfd6c.zip",
                "sha512": "7b17afff0961e1a7d25d7b332e5be3e7ebdcf189dc8f0e3b581ec0fbb39fd564e05c7c99ba45a5796822175e1d21fe8fac28be07fe94d415bc11f6a85a5fa367"
            },
            {
                "version": "20200609",
                "name": "ncs-toolchain-v1.3.0-rc1-20200609-590da70.zip",
                "sha512": "7ced1d4db15bf125a7612ea9ff0e076843366c778d06f7a4e81cf5009b9e883dd3da61c15452ab973a1a581737228996509b805b3a2f0471c7497b5615622673"
            }
        ]
    },
    {
        "version": "v1.2.1",
        "toolchains": [
            {
                "version": "20200625",
                "name": "ncs-toolchain-v1.2.1-20200625-153a59e.zip",
                "sha512": "8b41e562cd392db503d1601e74b50f083e7c71f9dcec5befa13d5dbddce8d4d3a57ebe1701ed8754df54a8cba8886741d4bc52e2de2b628682cfcb4244dd9b73"
            }
        ]
    },
    {
        "version": "v1.2.0",
        "toolchains": [
            {
                "version": "20200217",
                "name": "ncs-toolchain-v1.2.0-20200217-a56f2eb.zip",
                "sha512": "931369c90d8d53e966c8f3efc99be87fd0a9175dac1b4b54b7647e05809e0124fb34cf740a7d2575245633840c0547a741b581ebad637b1cdb35cb181048e3c6"
            },
            {
                "version": "20200218",
                "name": "ncs-toolchain-v1.2.0-20200218-0ef73a3.zip",
                "sha512": "48ae4b973c706cf94c1ee2866d29a73d156d6b5575fd7b3e40edf64323e4577f6f6259879b7b79faaea176900fde02d5d45fa44a81c9ee60655d80926a3d1154"
            },
            {
                "version": "20200225",
                "name": "ncs-toolchain-v1.2.0-20200225-52e8a34.zip",
                "sha512": "2ac84f7c664763ff7803061714ed97c06bda778fb6b55327642129bb086fe98da79a83d4cd40964a1eb6cde61f7a47bddf0aa6a8c53e13bf1b7bcafdb5cb40b6"
            },
            {
                "version": "20200303",
                "name": "ncs-toolchain-v1.2.0-20200303-457af40.zip",
                "sha512": "18f059e238766f0a837b98dfeba87772937bf24d8e627d77dc1adf52d394a92da3788d0a62458fa5448b06d6191acf95287b7e6830812092bb55396051798e23"
            },
            {
                "version": "20200401",
                "name": "ncs-toolchain-v1.2.0-20200401-cf4ebd3.zip",
                "sha512": "f7d404775dab0e752cf10e6ea0785544ad17578c3155828aa77409e5fc211df42758ca1944d5c5271c04dd5697bf3189564f3e16385ed09d21346dbd812b1834"
            }
        ]
    },
    {
        "version": "v1.4.2",
        "toolchains": [
            {
                "version": "20210113",
                "name": "ncs-toolchain-v1.4.2-20210113-7ecf886.zip",
                "sha512": "4498414542dd2bc7fcb5b7d74083ad5cc7c8ac81b12ec0fe50fcbf3fb6c80ae7f7fbfe8c87eebeec32467d25cbbbee1aacb6cf37b773c2a0299c482c905c786a"
            }
        ]
    },
    {
        "version": "v1.5.0-rc1",
        "toolchains": [
            {
                "version": "20210215",
                "name": "ncs-toolchain-v1.5.0-rc1-20210215-2c30941.zip",
                "sha512": "b214a17a01ba72ec9e2c39a072692e85374dd0de6d6d4db43452f28fba2896ac23e7883db008707305292b8e107cf8dc593ac8535a26001b6b7ab0f923269a43"
            }
        ]
    },
    {
        "version": "v1.5.0",
        "toolchains": [
            {
                "version": "20210225",
                "name": "ncs-toolchain-v1.5.0-20210225-607a0e0.zip",
                "sha512": "5781e7500271805e1595ebf3eb04e75b5bd1e0f204dcb29a7c172d2b388f1a9a62b0fd40483b6d529c4e0a6a2f138e040fabb5ca2e360a40256ccb87c573bdce"
            }
        ]
    },
    {
        "version": "v1.5.1-rc1",
        "toolchains": [
            {
                "version": "20210409",
                "name": "ncs-toolchain-v1.5.1-rc1-20210409-96ab6aa.zip",
                "sha512": "8b4b971a8c02e2dfa3ddc37a1e5af23e74bd9663f262af5a95a47c22303db84b9ec4d3b0e39937466559c6357bb4e2bbb0739582bab300635b3748eae8109203"
            }
        ]
    },
    {
        "version": "v1.5.1",
        "toolchains": [
            {
                "version": "20210416",
                "name": "ncs-toolchain-v1.5.1-20210416-96ab6aa.zip",
                "sha512": "c211f8e5442b3f58a53f712e4fd6500153308e3c4063a0858ec682a27c1b5a42e4c15d63a52efe441b88e45490e93595620a442e4091abfc2d4ed1e46df4162a"
            }
        ]
    },
    {
        "version": "v1.6.0",
        "toolchains": [
            {
                "version": "20210701",
                "name": "ncs-toolchain-v1.6.0-20210701-de414c8.zip",
                "sha512": "06562bc82e3b7e757131520410d89a791c996ed0c495b0d428b0e14c808e91bf8616979946e87804b774f08011716e27afa73e3d82d5051785b11857bce66c52"
            }
        ]
    }
]
2021-07-20T07:11:56.241Z INFO Toolchain v1.4.99-dev1 has been added to the list
2021-07-20T07:11:56.250Z INFO Toolchain v1.4.1 has been added to the list
2021-07-20T07:11:56.261Z INFO Toolchain v1.4.0 has been added to the list
2021-07-20T07:11:56.268Z INFO Toolchain v1.3.2 has been added to the list
2021-07-20T07:11:56.277Z INFO Toolchain v1.3.1 has been added to the list
2021-07-20T07:11:56.287Z INFO Toolchain v1.3.0 has been added to the list
2021-07-20T07:11:56.292Z INFO Toolchain v1.3.0-rc1 has been added to the list
2021-07-20T07:11:56.304Z INFO Toolchain v1.2.1 has been added to the list
2021-07-20T07:11:56.311Z INFO Toolchain v1.2.0 has been added to the list
2021-07-20T07:11:56.323Z INFO Toolchain v1.4.2 has been added to the list
2021-07-20T07:11:56.337Z INFO Toolchain v1.5.0-rc1 has been added to the list
2021-07-20T07:11:56.355Z INFO Toolchain v1.5.0 has been added to the list
2021-07-20T07:11:56.369Z INFO Toolchain v1.5.1-rc1 has been added to the list
2021-07-20T07:11:56.377Z INFO Toolchain v1.5.1 has been added to the list
2021-07-20T07:11:56.388Z INFO Toolchain v1.6.0 has been added to the list
2021-07-20T07:12:35.686Z INFO Initializing environments...
2021-07-20T07:12:36.242Z DEBUG Downloading index json with buffer length: 7047
2021-07-20T07:12:36.243Z DEBUG Index json has been downloaded with result: [
    {
        "version": "v1.4.99-dev1",
        "toolchains": [
            {
                "version": "20201204",
                "name": "ncs-toolchain-v1.4.99-dev1-20201204-7e01b60.zip",
                "sha512": "18a975e0607bade592e728e6f3addfd88bcca861153ce6679f24b506ab3ed496a720dac7d8b536c8f1ddb18f2654b2e8b74500deed6c9a6a67d65d3ab72d2aea"
            }
        ]
    },
    {
        "version": "v1.4.1",
        "toolchains": [
            {
                "version": "20201215",
                "name": "ncs-toolchain-v1.4.1-20201215-7ecf886.zip",
                "sha512": "94a32758310a7a930085e671a4dd37d2ead292ddbf4d40d7146940e2981d121d5c6d3706a436ef0ac22cce607a071750f1c6ffd788a52f47407153a73bdaefff"
            }
        ]
    },
    {
        "version": "v1.4.0",
        "toolchains": [
            {
                "version": "20201030",
                "name": "ncs-toolchain-v1.4.0-20201030-2750604.zip",
                "sha512": "2eb53d3950af53947ba15434b32e31238d224f3906d78679c17f5b02d8492d9718f1121bbd721fbf39424ffb556d7e042cfac4565d75e9f3b0fbf8800bbc082c"
            }
        ]
    },
    {
        "version": "v1.3.2",
        "toolchains": [
            {
                "version": "20201012",
                "name": "ncs-toolchain-v1.3.2-20201012-09b2ade.zip",
                "sha512": "1c9a0a4d916143c007b6aa2919f4c0a101e0563a1d00cf12b6fc3bea4fd065979bea030905c2538c5694eed4d44d4fbe5ae285d10298bc3b57b39166c1f2d6cc"
            }
        ]
    },
    {
        "version": "v1.3.1",
        "toolchains": [
            {
                "version": "20200917",
                "name": "ncs-toolchain-v1.3.1-20200917-806240b.zip",
                "sha512": "5a9fc19c09a6573715fbe0b6dff5e7950f025f3b6665040bfa1a21b8a16fc8e82b60f1186f3d815eff158a12ad63904765072e25389016109292516d0fba277e"
            }
        ]
    },
    {
        "version": "v1.3.0",
        "toolchains": [
            {
                "version": "20200618",
                "name": "ncs-toolchain-v1.3.0-20200618-509f057.zip",
                "sha512": "6ab7e4cfd94c7fa574a4e6e5395c04ba143ebc7fffe9cdc0dc1a4a2da912f5f39aa56dc54feb44f8a40d7c1117233710ddeb12a0a40fc5a95f733044f8a5b9fb"
            }
        ]
    },
    {
        "version": "v1.3.0-rc1",
        "toolchains": [
            {
                "version": "20200602",
                "name": "ncs-toolchain-v1.3.0-rc1-20200602-dbcfd6c.zip",
                "sha512": "7b17afff0961e1a7d25d7b332e5be3e7ebdcf189dc8f0e3b581ec0fbb39fd564e05c7c99ba45a5796822175e1d21fe8fac28be07fe94d415bc11f6a85a5fa367"
            },
            {
                "version": "20200609",
                "name": "ncs-toolchain-v1.3.0-rc1-20200609-590da70.zip",
                "sha512": "7ced1d4db15bf125a7612ea9ff0e076843366c778d06f7a4e81cf5009b9e883dd3da61c15452ab973a1a581737228996509b805b3a2f0471c7497b5615622673"
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    },
    {
        "version": "v1.2.1",
        "toolchains": [
            {
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                "name": "ncs-toolchain-v1.2.1-20200625-153a59e.zip",
                "sha512": "8b41e562cd392db503d1601e74b50f083e7c71f9dcec5befa13d5dbddce8d4d3a57ebe1701ed8754df54a8cba8886741d4bc52e2de2b628682cfcb4244dd9b73"
            }
        ]
    },
    {
        "version": "v1.2.0",
        "toolchains": [
            {
                "version": "20200217",
                "name": "ncs-toolchain-v1.2.0-20200217-a56f2eb.zip",
                "sha512": "931369c90d8d53e966c8f3efc99be87fd0a9175dac1b4b54b7647e05809e0124fb34cf740a7d2575245633840c0547a741b581ebad637b1cdb35cb181048e3c6"
            },
            {
                "version": "20200218",
                "name": "ncs-toolchain-v1.2.0-20200218-0ef73a3.zip",
                "sha512": "48ae4b973c706cf94c1ee2866d29a73d156d6b5575fd7b3e40edf64323e4577f6f6259879b7b79faaea176900fde02d5d45fa44a81c9ee60655d80926a3d1154"
            },
            {
                "version": "20200225",
                "name": "ncs-toolchain-v1.2.0-20200225-52e8a34.zip",
                "sha512": "2ac84f7c664763ff7803061714ed97c06bda778fb6b55327642129bb086fe98da79a83d4cd40964a1eb6cde61f7a47bddf0aa6a8c53e13bf1b7bcafdb5cb40b6"
            },
            {
                "version": "20200303",
                "name": "ncs-toolchain-v1.2.0-20200303-457af40.zip",
                "sha512": "18f059e238766f0a837b98dfeba87772937bf24d8e627d77dc1adf52d394a92da3788d0a62458fa5448b06d6191acf95287b7e6830812092bb55396051798e23"
            },
            {
                "version": "20200401",
                "name": "ncs-toolchain-v1.2.0-20200401-cf4ebd3.zip",
                "sha512": "f7d404775dab0e752cf10e6ea0785544ad17578c3155828aa77409e5fc211df42758ca1944d5c5271c04dd5697bf3189564f3e16385ed09d21346dbd812b1834"
            }
        ]
    },
    {
        "version": "v1.4.2",
        "toolchains": [
            {
                "version": "20210113",
                "name": "ncs-toolchain-v1.4.2-20210113-7ecf886.zip",
                "sha512": "4498414542dd2bc7fcb5b7d74083ad5cc7c8ac81b12ec0fe50fcbf3fb6c80ae7f7fbfe8c87eebeec32467d25cbbbee1aacb6cf37b773c2a0299c482c905c786a"
            }
        ]
    },
    {
        "version": "v1.5.0-rc1",
        "toolchains": [
            {
                "version": "20210215",
                "name": "ncs-toolchain-v1.5.0-rc1-20210215-2c30941.zip",
                "sha512": "b214a17a01ba72ec9e2c39a072692e85374dd0de6d6d4db43452f28fba2896ac23e7883db008707305292b8e107cf8dc593ac8535a26001b6b7ab0f923269a43"
            }
        ]
    },
    {
        "version": "v1.5.0",
        "toolchains": [
            {
                "version": "20210225",
                "name": "ncs-toolchain-v1.5.0-20210225-607a0e0.zip",
                "sha512": "5781e7500271805e1595ebf3eb04e75b5bd1e0f204dcb29a7c172d2b388f1a9a62b0fd40483b6d529c4e0a6a2f138e040fabb5ca2e360a40256ccb87c573bdce"
            }
        ]
    },
    {
        "version": "v1.5.1-rc1",
        "toolchains": [
            {
                "version": "20210409",
                "name": "ncs-toolchain-v1.5.1-rc1-20210409-96ab6aa.zip",
                "sha512": "8b4b971a8c02e2dfa3ddc37a1e5af23e74bd9663f262af5a95a47c22303db84b9ec4d3b0e39937466559c6357bb4e2bbb0739582bab300635b3748eae8109203"
            }
        ]
    },
    {
        "version": "v1.5.1",
        "toolchains": [
            {
                "version": "20210416",
                "name": "ncs-toolchain-v1.5.1-20210416-96ab6aa.zip",
                "sha512": "c211f8e5442b3f58a53f712e4fd6500153308e3c4063a0858ec682a27c1b5a42e4c15d63a52efe441b88e45490e93595620a442e4091abfc2d4ed1e46df4162a"
            }
        ]
    },
    {
        "version": "v1.6.0",
        "toolchains": [
            {
                "version": "20210701",
                "name": "ncs-toolchain-v1.6.0-20210701-de414c8.zip",
                "sha512": "06562bc82e3b7e757131520410d89a791c996ed0c495b0d428b0e14c808e91bf8616979946e87804b774f08011716e27afa73e3d82d5051785b11857bce66c52"
            }
        ]
    }
]
2021-07-20T07:12:36.244Z INFO Toolchain v1.4.99-dev1 has been added to the list
2021-07-20T07:12:36.245Z INFO Toolchain v1.4.1 has been added to the list
2021-07-20T07:12:36.246Z INFO Toolchain v1.4.0 has been added to the list
2021-07-20T07:12:36.249Z INFO Toolchain v1.3.2 has been added to the list
2021-07-20T07:12:36.251Z INFO Toolchain v1.3.1 has been added to the list
2021-07-20T07:12:36.255Z INFO Toolchain v1.3.0 has been added to the list
2021-07-20T07:12:36.257Z INFO Toolchain v1.3.0-rc1 has been added to the list
2021-07-20T07:12:36.260Z INFO Toolchain v1.2.1 has been added to the list
2021-07-20T07:12:36.263Z INFO Toolchain v1.2.0 has been added to the list
2021-07-20T07:12:36.269Z INFO Toolchain v1.4.2 has been added to the list
2021-07-20T07:12:36.274Z INFO Toolchain v1.5.0-rc1 has been added to the list
2021-07-20T07:12:36.280Z INFO Toolchain v1.5.0 has been added to the list
2021-07-20T07:12:36.283Z INFO Toolchain v1.5.1-rc1 has been added to the list
2021-07-20T07:12:36.287Z INFO Toolchain v1.5.1 has been added to the list
2021-07-20T07:12:36.291Z INFO Toolchain v1.6.0 has been added to the list
2021-07-20T07:12:44.558Z INFO Start to install toolchain v1.6.0
2021-07-20T07:12:44.558Z INFO Installing ncs-toolchain-v1.6.0-20210701-de414c8.zip at C:\nordic\v1.6.0\toolchain
2021-07-20T07:12:44.558Z DEBUG Install with toolchain version 20210701
2021-07-20T07:12:44.559Z DEBUG Install with sha512 06562bc82e3b7e757131520410d89a791c996ed0c495b0d428b0e14c808e91bf8616979946e87804b774f08011716e27afa73e3d82d5051785b11857bce66c52
2021-07-20T07:12:44.564Z DEBUG Sending usage data...
2021-07-20T07:12:44.564Z DEBUG Category: pc-nrfconnect-toolchain-manager
2021-07-20T07:12:44.564Z DEBUG Action: Install toolchain from index
2021-07-20T07:12:44.564Z DEBUG Label: v1.6.0; ncs-toolchain-v1.6.0-20210701-de414c8.zip
2021-07-20T07:12:44.564Z DEBUG Usage data has not been sent. isSendingUsageData is set to false.
2021-07-20T07:12:44.565Z INFO Show first install dialog for toolchain v1.6.0
2021-07-20T07:12:44.588Z INFO Downloading toolchain v1.6.0
2021-07-20T07:12:44.593Z DEBUG Sending usage data...
2021-07-20T07:12:44.593Z DEBUG Category: pc-nrfconnect-toolchain-manager
2021-07-20T07:12:44.593Z DEBUG Action: Download toolchain
2021-07-20T07:12:44.593Z DEBUG Label: https://developer.nordicsemi.com/.pc-tools/toolchain/ncs-toolchain-v1.6.0-20210701-de414c8.zip
2021-07-20T07:12:44.593Z DEBUG Usage data has not been sent. isSendingUsageData is set to false.
2021-07-20T07:21:00.924Z DEBUG Sending usage data...
2021-07-20T07:21:00.926Z DEBUG Category: pc-nrfconnect-toolchain-manager
2021-07-20T07:21:00.926Z DEBUG Action: Download toolchain successfully
2021-07-20T07:21:00.926Z DEBUG Label: https://developer.nordicsemi.com/.pc-tools/toolchain/ncs-toolchain-v1.6.0-20210701-de414c8.zip
2021-07-20T07:21:00.926Z DEBUG Usage data has not been sent. isSendingUsageData is set to false.
2021-07-20T07:21:00.926Z DEBUG Sending usage data...
2021-07-20T07:21:00.926Z DEBUG Category: pc-nrfconnect-toolchain-manager
2021-07-20T07:21:00.926Z DEBUG Action: Download toolchain time consumed
2021-07-20T07:21:00.926Z DEBUG Label: 8 min; https://developer.nordicsemi.com/.pc-tools/toolchain/ncs-toolchain-v1.6.0-20210701-de414c8.zip
2021-07-20T07:21:00.927Z DEBUG Usage data has not been sent. isSendingUsageData is set to false.
2021-07-20T07:21:00.927Z INFO Finished downloading version v1.6.0 of the toolchain after approximately 8 minute(s)
2021-07-20T07:21:00.928Z INFO Unpacking toolchain v1.6.0
2021-07-20T07:21:00.928Z DEBUG Sending usage data...
2021-07-20T07:21:00.928Z DEBUG Category: pc-nrfconnect-toolchain-manager
2021-07-20T07:21:00.928Z DEBUG Action: Unpack toolchain
2021-07-20T07:21:00.928Z DEBUG Label: v1.6.0; win32; ia32
2021-07-20T07:21:00.928Z DEBUG Usage data has not been sent. isSendingUsageData is set to false.
2021-07-20T07:22:13.957Z DEBUG Sending usage data...
2021-07-20T07:22:13.959Z DEBUG Category: pc-nrfconnect-toolchain-manager
2021-07-20T07:22:13.959Z DEBUG Action: Unpack toolchain successfully
2021-07-20T07:22:13.959Z DEBUG Label: v1.6.0; win32; ia32
2021-07-20T07:22:13.959Z DEBUG Usage data has not been sent. isSendingUsageData is set to false.
2021-07-20T07:22:13.959Z DEBUG Sending usage data...
2021-07-20T07:22:13.959Z DEBUG Category: pc-nrfconnect-toolchain-manager
2021-07-20T07:22:13.960Z DEBUG Action: Unpack toolchain time consumed
2021-07-20T07:22:13.960Z DEBUG Label: 1 min; v1.6.0; win32; ia32
2021-07-20T07:22:13.960Z DEBUG Usage data has not been sent. isSendingUsageData is set to false.
2021-07-20T07:22:13.960Z INFO Finished unpacking version v1.6.0; win32; ia32 of the toolchain after approximately 1 minute(s)
2021-07-20T07:22:13.960Z INFO Update config file
2021-07-20T07:22:13.980Z INFO Cloning nRF Connect SDK v1.6.0
2021-07-20T07:22:13.980Z DEBUG Sending usage data...
2021-07-20T07:22:13.980Z DEBUG Category: pc-nrfconnect-toolchain-manager
2021-07-20T07:22:13.980Z DEBUG Action: Clone nRF Connect SDK
2021-07-20T07:22:13.980Z DEBUG Label: v1.6.0; win32; ia32
2021-07-20T07:22:13.980Z DEBUG Usage data has not been sent. isSendingUsageData is set to false.
2021-07-20T07:22:14.003Z INFO Initializing environment for v1.6.0
2021-07-20T07:22:16.289Z DEBUG Sending usage data...
2021-07-20T07:22:16.289Z DEBUG Category: pc-nrfconnect-toolchain-manager
2021-07-20T07:22:16.289Z DEBUG Action: Clone nRF Connect SDK successfully
2021-07-20T07:22:16.289Z DEBUG Label: v1.6.0; win32; ia32
2021-07-20T07:22:16.289Z DEBUG Usage data has not been sent. isSendingUsageData is set to false.
2021-07-20T07:22:16.290Z DEBUG Sending usage data...
2021-07-20T07:22:16.290Z DEBUG Category: pc-nrfconnect-toolchain-manager
2021-07-20T07:22:16.290Z DEBUG Action: Clone nRF Connect SDK time consumed
2021-07-20T07:22:16.290Z DEBUG Label: 0 min; v1.6.0
2021-07-20T07:22:16.290Z DEBUG Usage data has not been sent. isSendingUsageData is set to false.
2021-07-20T07:22:16.290Z INFO Finished cloning version v1.6.0 of the nRF Connect SDK after approximately 0 minute(s)

As you can see, the issue seems to be at the cloning of the toolchain:

Finished cloning version v1.6.0 of the nRF Connect SDK after approximately 0 minute(s)

I really hope we can get a response soon as this is holding us up quite a lot. We have seen the installation done successfully on some of our machines, but on other machines this exact issue arises - thus it will probably be best if a team member can do a remote connection on one of our machines in order to identify the issue.

Regards,

Frikkie

[Carl Richard]

Thank you for the logs, Frikkie! I was in contact with one of the developers earlier today. They reassured that these issues are usually a result of anti-virus (including corporate anti-virus), VPN or firewall issues. However, they mentioned that it can arise if the ".west" directory exists in some higher level directory, so please verify that this isn't the case. Did you also have VPN disabled when doing the previous attempt?

Please contact contact your Regional Sales Manager (RSM) with regards to support meetings. If you aren't aware of who this is I'll DM you their contact details.

Best regards,
Carl Richard

[Frikkie Badenhorst]

Hi Carl. I indeed had VPN disabled.

My install directory is directly on the C: drive. After downloading and installing via Toolchain Manager, the directories are as follow (download folder containing the downloaded .zip files and v1.6.0 as a result from the installation):

Within v1.6.0, the following directories are available:

The .west folder is empty. The toolchain folder also does not appear to be complete when comparing to a successful installation. I do not see any other .west directories directly on the C: drive. Any other place I should look?

Also, antivirus is disabled and no other third party antivirus is installed. Firewall is also disabled during installation.

I will contact you via DM with regards to contact details for support meetings.