Zephyr Base not set and "Open IDE" not present in Toolchain Manager

[Frikkie Badenhorst]

Hi there,

We are trying to download and install the nRF Connect SDK v1.5.1, which seems to be the latest version on Toolchain Manager.

However, after installation, the "Open IDE" button is not present. I thus manually open SEGGER embedded studio from within the SDK install directory. However, I then get the following "Zephyr base not set" issue:

Looks as if the installation was not successful at all, below is the installation log:

11:48:05.932

Finished downloading version v1.5.1 of the toolchain after approximately 6 minute(s)

11:48:05.933

Unpacking toolchain v1.5.1

11:49:07.500

Finished unpacking version v1.5.1; win32; ia32 of the toolchain after approximately 1 minute(s)

11:49:07.500

Update config file

11:49:07.508

Cloning nRF Connect SDK v1.5.1

11:49:07.526

Initializing environment for v1.5.1

11:49:09.458

Finished cloning version v1.5.1 of the nRF Connect SDK after approximately 0 minute(s)

I do not have a VPN enabled, I always disabled the antivirus as well as the network firewall, and no success. Please advise as soon as possible as we are on a tight timeline to decide on hardware.

Thanks,

Kind regards,

Frikkie Badenhorst

[Einar Thorsrud]

Hi Frikkie, 

However, after installation, the "Open IDE" button is not present.

I think we should focus her first, as any issues you see later may be related to the complete distribution not being properly installed.

Which OS / Windows version do you use?

Do you get the same behavior if you uninstall nRF Connect, delete %AppData%\nrfconnect\ and try again?

[Frikkie Badenhorst]

Hi Einar,

I am using the latest update of Windows 10. 

I will try uninstalling nRF connect and the AppData directory, and reinstall with the VPN deactivated, Antivirus deactived and firewall deactivated.

Will keep you updated

[Einar Thorsrud]

I see. There is an old report of a similar issue, but that has not been resolved. I have asked the nRF Connect for Desktop team for input.

In the mean-time, can you confirm which nRF Connect for Desktop and Toolchain manager versions you use?

Also, if the rest of the toolchain is in place, it is possible to experiment using west to build as explained here.

[Frikkie Badenhorst]

nRF Connect for Desktop v3.7.0

Toolchain Manager v0.9.2

Will try to make some time to experiment using west - we are on a tight schedule to decide on hardware to use for our product however, so we need to perform testing on our nRF9160 devkit as soon as possible. It is a bit difficult to set up our own test environment without the SDK and SES installed

[Frikkie Badenhorst]

Have managed to do the installation successfully on a different company PC while the firewall and antivirus was deactivated, BUT with VPN active.

So I am really unsure what could be causing this - might be a detailed setting on my PC that I am missing somewhere.

[Einar Thorsrud]

I see. I am glad to hear you found a solution. Thanks for letting me know. I have anyway informed the team about this so that they can investigate.

[Frikkie Badenhorst]

Yeah it is not 100% a solutiont as I still am not able to install it on my PC, but at least for now, we have it installed somewhere on a machine and can work from there.

Thanks anyway - please keep me updated if the team finds anything on this

[Frikkie Badenhorst]

Hi Einar,

We are still not able to install the SDK and SES on our machine.

What are the possibilities of a nRF Connect for Desktop team member doing a remote desktop connection on our machine in order the see what is going on? We can not waste any more time on this

[Einar Thorsrud]

Hi,

I have bumped the internal ticket. However, it is vacation time in Norway now unfortunately it may take some time.

[Frikkie Badenhorst]

Thanks, Einar. We do hope to hear an update soonest

[Frikkie Badenhorst]

Any update on this issue? Can we get someone to do a remote connection ASAP?

[Carl Richard]

Hello, Frikke!

Einar is away on holiday and I'm taking over the case. There haven't been any updates from the developers on this unfortunately and I've pinged them (again). While we wait please try to reinstall nRF Connect SDK for desktop completely (with any anti-virus or problematic Firewall disabled) by following this procedure:

- Go to the Toolchain manager app, press the dropdown beside the nRF Connect SDK installation and select Remove. Verify that it is removed by checking the NCS installation folder (C:\Users\<username>\ncs by default).
- Uninstall the nRF Connect for desktop application
- Delete the  %appdata%/nrfconnect directory (as you've done before)
- Delete the C:\Users\<username>\.nrfconnect-apps directory

Then reinstall nRF Connect for Desktop along with the toolchain manager before installing NCS again. If acceptable please try the most recent release of NCS (v1.6.0), but if 1.5.1 is required you choose that of course. If it fails again please provide the most recent log file located at  %appdata%/nrfconnect/pc-nrfconnect-toolchain-manager/logs.

Thank you for your patience.

Best regards,
Carl Richard