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  • Case ID: 273242
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Problem connecting Thingy:91 to cloud

Vaktan

I'm having trouble connecting Thingy:91 to cloud.

I've installed both the modem and HEX image in the board successfully.

I've added the SIM card successfully to the cloud account.

The problem is that when I turn on the device for it to connect to the cloud and wait for user association, it never does so, the LED is blue and continuously blinking, never changes to yellow.

Thanks in advance.

  • 0 in reply to Albrecht Markus Schellenberger

    Hello Markus,

    I cant seem to put it in SPM anylonger ...

    2021-07-14T12:59:37.032Z INFO Modem port is opened
2021-07-14T12:59:37.055Z DEBUG modem >> AT+CFUN?
2021-07-14T12:59:37.119Z DEBUG modem << +CFUN: 0
2021-07-14T12:59:37.126Z DEBUG modem << OK
2021-07-14T12:59:48.848Z DEBUG modem >> AT+CFUN=1
2021-07-14T12:59:48.892Z DEBUG modem << OK
2021-07-14T12:59:56.357Z DEBUG modem >> AT+CFUN?
2021-07-14T12:59:56.366Z DEBUG modem << +CFUN: 1
2021-07-14T12:59:56.387Z DEBUG modem << OK
2021-07-14T12:59:56.397Z DEBUG modem >> AT+CGSN=1
2021-07-14T12:59:56.411Z DEBUG modem << +CGSN: "352656106648861"
2021-07-14T12:59:56.416Z DEBUG modem << OK
2021-07-14T12:59:56.422Z DEBUG modem >> AT+CGMI
2021-07-14T12:59:56.438Z DEBUG modem << Nordic Semiconductor ASA
2021-07-14T12:59:56.444Z DEBUG modem << OK
2021-07-14T12:59:56.449Z DEBUG modem >> AT+CGMM
2021-07-14T12:59:56.465Z DEBUG modem << nRF9160-SICA
2021-07-14T12:59:56.472Z DEBUG modem << OK
2021-07-14T12:59:56.485Z DEBUG modem >> AT+CGMR
2021-07-14T12:59:56.499Z DEBUG modem << mfw_nrf9160_1.3.0
2021-07-14T12:59:56.505Z DEBUG modem << OK
2021-07-14T12:59:56.510Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.3.0] SerNr: 352656106648861
2021-07-14T12:59:56.518Z DEBUG modem >> AT+CEMODE?
2021-07-14T12:59:56.530Z DEBUG modem << +CEMODE: 2
2021-07-14T12:59:56.534Z DEBUG modem << OK
2021-07-14T12:59:56.562Z DEBUG modem >> AT%XCBAND=?
2021-07-14T12:59:56.580Z DEBUG modem << %XCBAND: (1,2,3,4,5,8,12,13,18,19,20,25,26,28,66)
2021-07-14T12:59:56.585Z DEBUG modem << OK
2021-07-14T12:59:56.626Z DEBUG modem >> AT+CMEE?
2021-07-14T12:59:56.635Z DEBUG modem << +CMEE: 0
2021-07-14T12:59:56.640Z DEBUG modem << OK
2021-07-14T12:59:56.650Z DEBUG modem >> AT+CMEE=1
2021-07-14T12:59:56.662Z DEBUG modem << OK
2021-07-14T12:59:56.669Z DEBUG modem >> AT+CNEC?
2021-07-14T12:59:56.680Z DEBUG modem << +CNEC: 0
2021-07-14T12:59:56.685Z DEBUG modem << OK
2021-07-14T12:59:56.703Z DEBUG modem >> AT+CNEC=24
2021-07-14T12:59:56.718Z DEBUG modem << OK
2021-07-14T12:59:56.723Z DEBUG modem >> AT+CGEREP?
2021-07-14T12:59:56.736Z DEBUG modem << +CGEREP: 0,0
2021-07-14T12:59:56.740Z DEBUG modem << OK
2021-07-14T12:59:56.754Z DEBUG modem >> AT+CGDCONT?
2021-07-14T12:59:56.767Z DEBUG modem << OK
2021-07-14T12:59:56.773Z DEBUG modem >> AT+CGACT?
2021-07-14T12:59:56.786Z DEBUG modem << OK
2021-07-14T12:59:56.800Z DEBUG modem >> AT+CGEREP=1
2021-07-14T12:59:56.818Z DEBUG modem << OK
2021-07-14T12:59:56.822Z DEBUG modem >> AT+CIND=1,1,1
2021-07-14T12:59:56.843Z DEBUG modem << OK
2021-07-14T12:59:56.849Z DEBUG modem >> AT+CEREG=5
2021-07-14T12:59:56.868Z DEBUG modem << OK
2021-07-14T12:59:56.880Z DEBUG modem >> AT+CEREG?
2021-07-14T12:59:56.889Z DEBUG modem << +CEREG: 5,4
2021-07-14T12:59:56.894Z DEBUG modem << OK
2021-07-14T12:59:56.914Z DEBUG modem >> AT%CESQ=1
2021-07-14T12:59:56.928Z DEBUG modem << OK
2021-07-14T12:59:56.934Z DEBUG modem >> AT+CESQ
2021-07-14T12:59:56.948Z DEBUG modem << +CESQ: 99,99,255,255,255,255
2021-07-14T12:59:56.954Z DEBUG modem << OK
2021-07-14T12:59:56.975Z DEBUG modem >> AT%XSIM=1
2021-07-14T12:59:56.986Z DEBUG modem << OK
2021-07-14T12:59:56.999Z DEBUG modem >> AT%XSIM?
2021-07-14T12:59:57.016Z DEBUG modem << %XSIM: 1
2021-07-14T12:59:57.019Z DEBUG modem << OK
2021-07-14T12:59:57.049Z DEBUG modem >> AT+CPIN?
2021-07-14T12:59:57.066Z DEBUG modem << +CPIN: READY
2021-07-14T12:59:57.069Z DEBUG modem << OK
2021-07-14T12:59:57.094Z DEBUG modem >> AT+CPINR="SIM PIN"
2021-07-14T12:59:57.111Z DEBUG modem << +CPINR: "SIM PIN",3
2021-07-14T12:59:57.115Z DEBUG modem << OK
2021-07-14T12:59:57.139Z DEBUG modem >> AT+CIMI
2021-07-14T12:59:57.157Z DEBUG modem << 204080813563324
2021-07-14T12:59:57.162Z DEBUG modem << OK
2021-07-14T12:59:57.165Z INFO IMSIdentity: 204080813563324
2021-07-14T13:00:52.858Z DEBUG modem << +CEREG: 4
2021-07-14T13:01:44.806Z DEBUG modem >> AT%XOPERID
2021-07-14T13:01:44.815Z DEBUG modem << %XOPERID: 0
2021-07-14T13:01:44.817Z DEBUG modem << OK
2021-07-14T13:01:50.867Z DEBUG modem >> AT%XMONITOR
2021-07-14T13:01:50.881Z DEBUG modem << %XMONITOR: 4
2021-07-14T13:01:50.885Z DEBUG modem << OK
2021-07-14T13:01:56.232Z DEBUG modem >> AT%XTEMP?
2021-07-14T13:01:56.243Z DEBUG modem << %XTEMP: 33
2021-07-14T13:01:56.246Z DEBUG modem << OK
2021-07-14T13:02:02.798Z DEBUG modem >> AT%CMNG=1
2021-07-14T13:02:02.852Z DEBUG modem << %CMNG: 0,6,"0606060606060606060606060606060606060606060606060606060606060606"
2021-07-14T13:02:02.857Z DEBUG modem << %CMNG: 16842753,0,"0000000000000000000000000000000000000000000000000000000000000000"
2021-07-14T13:02:02.866Z DEBUG modem << %CMNG: 16842753,1,"0101010101010101010101010101010101010101010101010101010101010101"
2021-07-14T13:02:02.872Z DEBUG modem << %CMNG: 16842753,2,"0202020202020202020202020202020202020202020202020202020202020202"
2021-07-14T13:02:02.879Z DEBUG modem << %CMNG: 4294967293,10,"0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A"
2021-07-14T13:02:02.889Z DEBUG modem << %CMNG: 4294967292,11,"0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B"
2021-07-14T13:02:02.896Z DEBUG modem << OK

    Following the testing, this is the only thing that shows up.

    UART is red, LTE is grey and PDN is RED, Modem and UICC are green.

    Best regards,

    Saul

  • 0

    Thanks a lot for the feedback, Saúl!

    I’m honestly a little bit surprised myself that the log doesn’t give us more information. My apologies for that!

    I wonder if we should update the Connectivity bridge on the nRF52840 as well before proceeding here?

    That would be the file thingy91_nrf52_connectivity_bridge_2021-06-28_7a076c22.hex.

    Regards,

    Markus

  • 0 in reply to Albrecht Markus Schellenberger

    Hello Markus,

    I don't really see this going anywhere though.

    As it doesn't seem to be the firmware, since the images are the original, I should be getting some information, unless the SIM isn't working / no networks available.

    I'll wait for iBasis feedback about the SIM, then we continue I guess.

    Best regards,

    Saul Carvalho

  • 0

    Hello Saul,

    Vaktan said:
    I'll wait for iBasis feedback about the SIM, then we continue I guess.

    Okay, as you wish :-)

    Let me know if I can help you with anything else!

    Regards,

    Markus

  • 0

    Hi Saul,

    Did you manage to get it to work? Any feedback from iBasis?
    I'm asking because I've also had only unsuccessful attempts to register to the network in Portugal. I tried using the Hologram SIM card and never got the LTE registration working, neither in LTE-M or NB-IoT mode. The same SIM card worked perfectly well in Poland and in Norway.

    This led me to think that maybe portuguese providers allow access only for their own SIM cards (which, by the way, are almost impossible to get for a foreigner).

    I will be grateful for some info about that, as I would like to work on some projects in Portugal.

    Regards,

    Maciek

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