nRF Connect for Desktop can't find device nRF52840-Dongle and PPK2.

[Dmitry Orlov]

On Windows 7 64 after update to 3.8 (and 3.9)  nRF Connect for Desktop the Bluetooth Low Energy and Power Profiler can't find device nRF52840-Dongle and PPK2.

What to do? On the other computer with Win10 it works

[Dmitry Orlov]

Thanks for answer!

I have (as I think) two versions of the J-Link software, 6.90a and 7.52d, one in the 

"C:\Program Files (x86)\SEGGER\JLink" (6.90a)

and other

"C:\Program Files\SEGGER\JLink" (7.52d)

I don't know what version used by Segger Embedded studio that I use for evaluation with nRF52832, but its works. I can program and debug modules with my J-Link probe. I see that nRF Connect for Desktop supported only by Win10, but before update it worked on the Win7

[SwRa]

Hi,

As I mentioned, all the versions are supported and tested only on Windows 10 and we would highly recommend you to use the same. In case, you face any issues on Windows 10, kindly let me know.

Regards,

Swathy