Issue with nRF Cloud

[adamalfath]

I have an issue when registering the SIM card on nRF cloud. The save button on the form shown below won't active and can't be clicked. I have tried to fill just the asterisked field or all of them, but still no luck.

[Nate Sherrett]

Hi adamalfath

Thank you for catching this issue. The development team has released a fix for this, just reload your page and try again. Let us know if you have any more issues.

Thanks,

Nate Sherrett

[adamalfath]

Thanks for the response. However I've got another issue. On the form which required to enter the ICCID and PUK, before the form I mentioned above, it showed Tenant "x" already has SIM "y" registered error message.

The error has occurred to me before. Usually I just delete the SIM card entry and re-adding them. But right now, regardless of the green success message when I delete the entry, that SIM card entry just shows up again when I refresh the page thus the already registered SIM message is still present.

[Albrecht Markus Schellenberger]

Hello Adam,

We currently have some issues with the iBasis API in the nRF Cloud, but we are working on it as we speak.

adamalfath said:

Thanks for the response. However I've got another issue. On the form which required to enter the ICCID and PUK, before the form I mentioned above, it showed Tenant "x" already has SIM "y" registered error message.

Although, you currently will not be able to add your SIM as activated to your account, the card itself should be activated now. It would be good if you could run one of the following applications on your device and confirm, that the nRF9160 is able to successfully establish a network connection:

• Asset Tracker v2
• Serial LTE modem
• AT Client

Thanks & regards,

Markus