Issue with nRF Cloud

[adamalfath]

I have an issue when registering the SIM card on nRF cloud. The save button on the form shown below won't active and can't be clicked. I have tried to fill just the asterisked field or all of them, but still no luck.

[Albrecht Markus Schellenberger]

Hello Adam,

We currently have some issues with the iBasis API in the nRF Cloud, but we are working on it as we speak.

adamalfath said:

Thanks for the response. However I've got another issue. On the form which required to enter the ICCID and PUK, before the form I mentioned above, it showed Tenant "x" already has SIM "y" registered error message.

Although, you currently will not be able to add your SIM as activated to your account, the card itself should be activated now. It would be good if you could run one of the following applications on your device and confirm, that the nRF9160 is able to successfully establish a network connection:

• Asset Tracker v2
• Serial LTE modem
• AT Client

Thanks & regards,

Markus