Not able to download nRF SDK in MacOs and accidentally closed my last raised ticket, Einar was helping to sort this out.M

[nitinkajay]

I am working on Apple Macbook Air with M1 silicon and I installed nRF command tools version 10.15.4macOS

When I open the toolchain manager , there is an error that shows up in the log:

ERROR Failed to get the library versions: JLINKARM_DLL_COULD_NOT_BE_OPENED (Origin: "Failed to get module versions.")

also I tried installing the nRF connect SDKv1.9.1, but not able to download.

Does anyone have a proper way around this problem.

Hi Einar,

I accidentally close my ticket, but answer to your question is yes.

Please help

Regards,

Nitin

[Einarh]

Hello, I will repost my question from the closed thread:

You are able to download the file in the web browser on your mac, but not in the toolchain manager on your mac?

Is this correct?

And both of this is with the same internet connection?

-Einar

[nitinkajay]

Yes you are correct

[nitinkajay]

Hi Einar,

How do I install the package after download. Any updates? I am in an urgent need to get this fixed, your help is indispensable and will be appreciated.

Nitin

[Einarh]

Hi again

When you're talking about the toolchain manager, you are referring to the nRF Connect for Desktop tool, right?

Installing on an M1 Mac shouldn't be a problem, from the errors you are getting it seems like it might be a problem related to your internet connection, maybe a firewall is blocking nRF Connect?

It is recommended to install through nRF Connect for Desktop, but it is also possible to install manually. If you want to give that a shot you can find a guide here.

Best regards,

Einar

[nitinkajay]

Hi Einar,

Thanks for the reply. Yes I am referring about the Desktop tool. For your reference I am attaching the screenshot of the tool on my mac.

Please have a look at the log. Are you still sure that it is network issue?

Nitin

[Einarh]

yes this looks very much like a network issue, can you show me the full error message starting with "Error: Unable to download"?

It seems to continue offscreen.

-Einar

[nitinkajay]

Hi Einar,

Thanks for the help, I was able to complete the installation. I did the followings steps:

1. Enabled location tracking for the nRF tool chain manager.

2. Didn't allow the system to sleep while the download was on.

I think these 2 points helped. Your comments on these would be valued.

 

However I am finding another problem with the VS code installation. I am attaching the screenshot of VS code

Please help in this regard also.

Nitin

[Einarh]

If you don't have the nRF Command Line Tools installed already (which includes nrfjprog), you can download them here:

https://www.nordicsemi.com/Products/Development-tools/nRF-Command-Line-Tools/Download?lang=en#infotabs

-Einar

[nitinkajay]

Hi Einar,

I downloaded the file and installed it and the problem remains the same.

Regards,

Nitin

[Einarh]

OK, if you open your command line and type nrfjprog --version, what is printed?

-Einar

[nitinkajay]

Hi Einar,

This is what I got when I typed the command

nrfjprog version: 10.15.4 external

JLinkARM.dll version: 7.58b

Regards,

Nitin

[Einarh]

Right, it seems like your current issue is caused by using an M1 Mac.

You might be able to make it work if you follow these steps:

https://devzone.nordicsemi.com/f/nordic-q-a/87696/m1-mac-fixes-for-nrf-connect-vs-code-and-nrfjprog

-Einar