URGENT: Device not found after nrf connect for desktop upgrade

[Frikkie Badenhorst]

Hi there,

This morning I updated to the latest version of the nrf connect for desktop, along with all the extensions (LTE Link Monitor, Programmer, Toolchain Manager).

However I cannot seem to detect my nrf9160 DK anymore. It does not pop up in the "Select device" on any of the apps. This is extremely frustrating. When we toggle the switch to the nrf52 however, the dk gets detected, but when toggling the switch to the nrf9160 position, we can not detect the DK, and only the J-link pops up within Programmer app:

Unfortunately I do not remember the previous versions of any of the app I had. Please advise a workaround for this ASAP!

[Charlie]

Hi Frikkie,

I totally understand your concern, some times it is also a challenge for us to debug random failures that happens in the developers' environments.

We did not see a similar ticket by far.

Best regards,

Charlie

[anicare-tero]

Hi,

I have exactly the same problem.

With nrfprog I keep having these errors:

[error] [SeggerBackend] - JLinkARM.dll reported "-1", "An unknown error.".

nrfjprog version: 10.15.4 external
JLinkARM.dll version: 7.58b

Can't connect to the device with SES or nRF Connect for Desktop either.

2022-05-25T08:12:59.468Z DEBUG Application data folder: C:\Users\OMISTAJA\AppData\Roaming\nrfconnect\pc-nrfconnect-programmer
2022-05-25T08:12:59.742Z DEBUG App pc-nrfconnect-programmer v3.0.0 official
2022-05-25T08:12:59.742Z DEBUG App path: C:\Users\OMISTAJA\.nrfconnect-apps\node_modules\pc-nrfconnect-programmer
2022-05-25T08:12:59.754Z DEBUG nRFConnect 3.11.0, required by the app is (^3.10.0)
2022-05-25T08:12:59.755Z DEBUG nRFConnect path: C:\Users\OMISTAJA\AppData\Local\Programs\nrfconnect\resources\app.asar
2022-05-25T08:12:59.755Z DEBUG HomeDir: C:\Users\OMISTAJA
2022-05-25T08:12:59.755Z DEBUG TmpDir: C:\Users\OMISTAJA\AppData\Local\Temp
2022-05-25T08:12:59.766Z INFO Using nrf-device-lib-js version: 0.4.5
2022-05-25T08:12:59.769Z INFO Using nrf-device-lib version: 0.11.0
2022-05-25T08:12:59.769Z INFO Using nrfjprog DLL version: 10.15.1
2022-05-25T08:12:59.770Z INFO Using JLink version: JLink_V7.58b
2022-05-25T08:13:02.042Z DEBUG iface: Ethernet 2
2022-05-25T08:13:02.042Z DEBUG IP4: 192.168.1.132
2022-05-25T08:13:02.042Z DEBUG IP6: 2001:14bb:67a:7071:483f:e9fc:31d5:8
2022-05-25T08:13:02.043Z DEBUG MAC: c8:5b:76:c1:50:09
2022-05-25T08:13:02.043Z DEBUG Client Id: ffa98664926d64d83fc3403302a69ea020308050
2022-05-25T08:13:02.045Z DEBUG Google Analytics for category pc-nrfconnect-programmer has initialized
2022-05-25T08:13:02.197Z ERROR Unsupported device.
            The detected device could not be recognized as
            neither JLink device nor Nordic USB device.

BR,
Tero

[Charlie]

Hi Tero, 

Did this also happen after updating nrf connect for desktop?

Maybe the JLink-OB on this nRF9160DK is broken? Could you try to program the nRF9160 with another nRF9160DK or JLink debugger to confirm?

Best regards,

Charlie

[anicare-tero]

Hi,

I haven't been using nRF9160DK for a while so I don't exactly know when it's gone broken. And I tested this with another DK and it had the same problem.

I don't think the JLink-OB is broken because when I switch the SW10 to nrf52, the Programmer recognizes the device.

BR,
Tero

[Frikkie Badenhorst]

This issue is without a doubt not a hardware error. This is another Nordic tool issue.

I have installed the nrf connect for desktop application on a clean machine, and everything is working fine.

Please can you advise where to go from here. How can I do an absolute clean removal of nrf connect for desktop so that I can reinstall it?

[Frikkie Badenhorst]

So I have solved the issue I am having here. Both issues were solved using this method.

From my experience my advice to anyone using these tools:

Once you have a working environment, do not update unless absolutely necessary.