URGENT: Device not found after nrf connect for desktop upgrade

[Frikkie Badenhorst]

Hi there,

This morning I updated to the latest version of the nrf connect for desktop, along with all the extensions (LTE Link Monitor, Programmer, Toolchain Manager).

However I cannot seem to detect my nrf9160 DK anymore. It does not pop up in the "Select device" on any of the apps. This is extremely frustrating. When we toggle the switch to the nrf52 however, the dk gets detected, but when toggling the switch to the nrf9160 position, we can not detect the DK, and only the J-link pops up within Programmer app:

Unfortunately I do not remember the previous versions of any of the app I had. Please advise a workaround for this ASAP!

[Charlie]

Hi Frikkie,

I totally understand your concern, some times it is also a challenge for us to debug random failures that happens in the developers' environments.

We did not see a similar ticket by far.

Best regards,

Charlie

[Frikkie Badenhorst]

This issue is without a doubt not a hardware error. This is another Nordic tool issue.

I have installed the nrf connect for desktop application on a clean machine, and everything is working fine.

Please can you advise where to go from here. How can I do an absolute clean removal of nrf connect for desktop so that I can reinstall it?

[Frikkie Badenhorst]

So I have solved the issue I am having here. Both issues were solved using this method.

From my experience my advice to anyone using these tools:

Once you have a working environment, do not update unless absolutely necessary.