no apps on the nrf connect for desktop!

[Frikkie Badenhorst]

Hi there, 

Yet again we are running into very basic issues with the nordic tools and software, and this is adding up to cost us massive amounts of time. 

Within nrf connect for desktop, there were suddenly no more apps visible this morning. Tried uninstalling and reinstalling nrf Connect for desktop, but still there are no apps to open, not even the apps which I have already installed (Yes the installed and available states are checkied):

Please advise how to get this fixed asap please!

Kind regards,

Frikkie

[Øyvind]

Hello Frikkie, 

This was very unfortunate, and I understand the frustration. 

Can you please open the developer console with pressing CTRL+SHIFT+i. This will open the console inside the window and should provide any errors 

What version of Windows are you working on? Do you have admin rights on your computer?

Kind regards,
Øyvind

[Frikkie Badenhorst]

Thanks Oyvind for the quick response, it really is appreciated

Here is the consle log:

Working on Windows 10 and I indeed have admin rights.

I did note under the "filter" button on nrf connect for desktop, the "official" checkbox is not present under the sources section.

[Øyvind]

Thanks for providing this information. I will forward to our nRF Connect for Desktop team and get back to you within the day.

Kind regards,

Øyvind

[Frikkie Badenhorst]

Hi Oyvind,

Is there an update on this issue yet?

We had another issue after updating nrf connect for desktop, logged here. I dont know if this is maybe related?  

Kind regards,

Frikkie

[Frikkie Badenhorst]

Ok so seems as if I have managed to do a clean uninstall and reinstall, and the apps are present again:

1) Go to Windows "add or remove programs" and delete nrf connect for desktop, ALL nordic windows driver packages and all other programs associated with the keywords "nordic" or "nrf"

2) Delete the folder %Appdata%/roaming/nrfconnect

3) Delete the folder where the toolchain was installed

4) Delete the %User%/.nrfconnect

5) Delete %User%/Nordic

6) Delete and uninstall the nordic drivers from the windows driver store using the following command in cmd:

pnputil /delete-driver <example.inf> /uninstall

I install nrf connect for desktop again, and it is working.

I will not be upgrading ANY nordic application again, as this is the 3rd out of 3rd time we have issues with the software after an upgrade.

[Kurt Simon]

Hi Frikkie,

I have the same problem as you had here, thank you for the update. Could you also briefly mention which versions (of nrf connect, j-link, programmer, etc.) you have reinstalled?

Thanks a lot.

Best regards,
Lofty

[Frikkie Badenhorst]

All the latest software was reinstalled (nrf connect for desktop 3.11.0).

Hope you get it sorted out!