PPK could not be recognized

[Kyle Wang]

My new PC could not find PPK in the power profile menu, even I installed different version nRF connect desktop or different Power Profile versions. I always could not find my hardware setting menu. 

Error indication: 

12:56:58.758

https://files.nordicsemi.com/artifactory/swtools/external/nrfutil/index/Error: Failed with exit code 1. Failed to bootstrap core functionality before executing command. Failed to download bootstrap tarball using config: bootstrap.json See the details below for further information on the error. Caused by: The system cannot find the path specified. (os error 3)

[Benjamin]

Hi,
Have you tried on a different computer?

Best regards,
Benjamin

[Kyle Wang]

My old PC is Win10, PPK2 works well, my new PC installed Win11 version 23H2， PPK2 could not works, always shows "The system cannot find the path specified. (os error 3)"

[Benjamin]

Could you share the log file?

[Kyle Wang]

2025-09-05T07:48:45.014Z INFO Initialising the bundled nrfutil device
2025-09-05T07:48:45.018Z DEBUG Application data folder: C:\Users\E879623\AppData\Roaming\nrfconnect\pc-nrfconnect-ppk
2025-09-05T07:48:45.697Z DEBUG App pc-nrfconnect-ppk v4.3.1 (official)
2025-09-05T07:48:45.697Z DEBUG App path: C:\Users\E879623\.nrfconnect-apps\node_modules\pc-nrfconnect-ppk
2025-09-05T07:48:45.697Z DEBUG nRFConnect 5.2.0, required by the app is (>=5.2.0)
2025-09-05T07:48:45.697Z DEBUG nRFConnect path: C:\Users\E879623\AppData\Local\Programs\nrfconnect\resources\app.asar
2025-09-05T07:48:45.697Z DEBUG HomeDir: C:\Users\EXXXXXX
2025-09-05T07:48:45.697Z DEBUG TmpDir: C:\Users\EXXXXXX\AppData\Local\Temp
2025-09-05T07:48:45.709Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-05T07:48:52.482Z ERROR Error: Failed with exit code 1.
Failed to bootstrap core functionality before executing command.

Failed to extract bootstrap tarball

C:\Users\EXXXXXX\AppData\Roaming\nrfconnect\nrfutil-
sandboxes\8.0.0\device\2.10.2\bootstrap\nrfutil-core-install-Bikdru\nrfutil-
x86_64-pc-windows-msvc-8.0.0.tar.gz

downloaded from

files.nordicsemi.com/.../
nrfutil/nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz

See the details below for further information on the error.

Caused by:
invalid gzip header

[Benjamin]

Thanks for the log. Have you installed nRF Util on your computer?

[Kyle Wang]

yes，100% updated.

[Tiny.zeng]

hi，I am facing a similar problem. and I can confirm my network is operational, The log is as follows：

2025-09-08T02:15:56.211Z INFO Initialising nrfutil module: device
2025-09-08T02:15:56.253Z DEBUG Application data folder: C:\Users\yan.ceng\AppData\Roaming\nrfconnect\pc-nrfconnect-ppk
2025-09-08T02:15:56.312Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-08T02:15:56.313Z DEBUG App pc-nrfconnect-ppk v4.0.0 (official)
2025-09-08T02:15:56.313Z DEBUG App path: C:\Users\yan.ceng\.nrfconnect-apps\node_modules\pc-nrfconnect-ppk
2025-09-08T02:15:56.313Z DEBUG nRFConnect 5.0.0, required by the app is (>=4.4.1)
2025-09-08T02:15:56.313Z DEBUG nRFConnect path: C:\Users\yan.ceng\AppData\Local\Programs\nrfconnect\resources\app.asar
2025-09-08T02:15:56.313Z DEBUG HomeDir: C:\Users\yan.ceng
2025-09-08T02:15:56.313Z DEBUG TmpDir: C:\Users\yan.ceng\AppData\Local\Temp
2025-09-08T02:15:57.659Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-08T02:17:41.374Z ERROR Error: Failed with exit code 1.
Failed to install nrfutil

Caused by:
0: Could not download package
1: failed to download from `developer.nordicsemi.com/.../nrfutil-x86_64-pc-windows-msvc-7.11.1.tar.gz`
2: failed to get 200 response from `developer.nordicsemi.com/.../nrfutil-x86_64-pc-windows-msvc-7.11.1.tar.gz`, got 404.
2025-09-08T02:17:41.374Z ERROR Error while updated nrfutil core
2025-09-08T02:17:41.388Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-08T02:17:41.388Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-08T02:17:41.395Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-08T02:18:03.422Z ERROR Error: Failed with exit code 1.
Failed to bootstrap core functionality before executing command.

Failed to download bootstrap tarball using config:

files.nordicsemi.com/.../
bootstrap.json

See the details below for further information on the error.

Caused by:
0: HTTP request to "">files.nordicsemi.com/.../nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz" failed
1: error sending request for url (files.nordicsemi.com/.../nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz)
2: client error (Connect)
3: tcp connect error: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。 (os error 10060)
4: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。 (os error 10060).
2025-09-08T02:18:03.443Z ERROR Error: Failed to bootstrap core functionality before executing command.

Failed to download bootstrap tarball using config:

files.nordicsemi.com/.../
bootstrap.json

See the details below for further information on the error.

Caused by:
0: HTTP request to "">files.nordicsemi.com/.../nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz" failed
1: error sending request for url (files.nordicsemi.com/.../nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz)
2: client error (Connect)
3: tcp connect error:
2025-09-08T02:18:03.443Z ERROR 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。 (os error 10060)
4: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。 (os error 10060)

2025-09-08T02:18:03.447Z ERROR Error: Failed with exit code 1.
2025-09-08T02:18:03.493Z ERROR Error: Failed with exit code 1.
Failed to bootstrap core functionality before executing command.

Failed to download bootstrap tarball using config:

files.nordicsemi.com/.../
bootstrap.json

See the details below for further information on the error.

Caused by:
0: HTTP request to "">files.nordicsemi.com/.../nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz" failed
1: error sending request for url (files.nordicsemi.com/.../nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz)
2: client error (Connect)
3: tcp connect error: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。 (os error 10060)
4: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。 (os error 10060).

[Kyle Wang]

I manually installed nrfutil and update to latest version, but PPK2 still could not be recognized.  

[Benjamin]

Are your computer able to download the file from https://files.nordicsemi.com/artifactory/swtools/external/nrfutil/packages/nrfutil/nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz directly in the web browser?

[Tiny.zeng]

yes, i have downloaded the file from https://files.nordicsemi.com/artifactory/swtools/external/nrfutil/packages/nrfutil/nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz directly in the web browser?,  but the problem still exist, 

2025-09-09T03:24:13.094Z INFO Initialising nrfutil module: device
2025-09-09T03:24:13.129Z DEBUG Application data folder: C:\Users\yan.ceng\AppData\Roaming\nrfconnect\pc-nrfconnect-ppk
2025-09-09T03:24:13.188Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-09T03:24:13.188Z DEBUG App pc-nrfconnect-ppk v4.0.0 (official)
2025-09-09T03:24:13.188Z DEBUG App path: C:\Users\yan.ceng\.nrfconnect-apps\node_modules\pc-nrfconnect-ppk
2025-09-09T03:24:13.188Z DEBUG nRFConnect 5.0.0, required by the app is (>=4.4.1)
2025-09-09T03:24:13.188Z DEBUG nRFConnect path: C:\Users\yan.ceng\AppData\Local\Programs\nrfconnect\resources\app.asar
2025-09-09T03:24:13.188Z DEBUG HomeDir: C:\Users\yan.ceng
2025-09-09T03:24:13.188Z DEBUG TmpDir: C:\Users\yan.ceng\AppData\Local\Temp
2025-09-09T03:24:14.693Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-09T03:25:42.020Z ERROR Error: Failed with exit code 1.
Could not update package registry

Caused by:
0: failed to fetch `github.com/.../nrfutil-package-index`
1: failed to send request: 操作超时
; class=Os (2).
2025-09-09T03:25:42.020Z ERROR Error while updated nrfutil core
2025-09-09T03:25:42.042Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-09T03:25:42.042Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-09T03:25:42.052Z DEBUG Sending event "ppk: running nrfutil device"
2025-09-09T03:25:42.177Z INFO Using nrfutil-device core version: 7.7.1
2025-09-09T03:25:43.247Z INFO Device Connected SN:000601022398
2025-09-09T03:25:43.248Z INFO Getting serialport options from persistent store 000601022398.pc-nrfconnect-ppk
2025-09-09T03:25:43.249Z DEBUG Sending event "ppk: device connected"
2025-09-09T03:25:43.249Z INFO Device Connected SN:EB3C6961A90F
2025-09-09T03:25:43.250Z INFO Getting serialport options from persistent store EB3C6961A90F.pc-nrfconnect-ppk
2025-09-09T03:25:43.251Z DEBUG Sending event "ppk: device connected"
2025-09-09T03:25:43.251Z INFO Device Connected SN:null
2025-09-09T03:25:43.252Z DEBUG Sending event "ppk: device connected"
2025-09-09T03:25:43.529Z INFO Using nrfutil-device version: 2.1.1
2025-09-09T03:25:43.529Z INFO Using nrf-device-lib version: 0.17.5
2025-09-09T03:25:43.529Z INFO Using nrfjprog DLL version: 10.24.0
2025-09-09T03:25:43.529Z INFO Using JLink version: JLink_V8.18
2025-09-09T03:25:43.529Z WARN Installed JLink version does not match the expected version (JLink_V7.94e)

[Tiny.zeng]

sorry, actuallly the error log does not affect the PPK recognition, now the ppk can be recognized , thanks！！！

[Benjamin]

I'm glad to hear that!