Installing Command Line Tools 10.4.0 fails on MacOS (10.14.6)

[Pertti Kasanen]

Installing the new nRF-Command-Line-Tools_10_4_0_OSX.pkg fails on MacOS (10.14.6). The installer gets to the summary stage and displays an error "please contact the supplier".

Installing the 10.3.0 in the same way succeeds.

Pertti

[Min-Ching Ho]

Another data point here. I have seen the same issue on my Mac, version 10.14.6. After this, i can see nrfjprog under /usr/loca/bin. But, when i run the command, I got this error message "ERROR: nrfjprog.ini not found. Please reinstall nrfjprog.". FYI.

Reinstall 10.3.0 restored my dev environment. I'm going to keep this old version until the problem is fixed. 

[AkhilWadhwa]

I am facing the exact same problem. I installed the previous version and it was installed just fine.

[Anders Nelson]

I installed v10.3.0 but now I'm getting an error saying my version of the Jlink DLL is too old. I removed the later Jlink version and ran the Jlink installer that came with the NRF tools, but running the command again gave the same error as before.

I didn't remove the 10.4.0 Nordic tools folder before running the 10.3.0 installer, would this have any effect?

Still can't flash unfortunately!

[tesc]

Hi,

What board are you trying to flash?

There are some known issues for 10.3.0, especially with the nRF91 series, and the "too old" error message can be a bit misleading.

Adding (or removing) the correct family flag to the nrfjprog command may solve the issue, although that would only work if you are in control of the nrfjprog command. Also make sure that there is a powered device connected through a programmer to the PC of the correct family. Our DKs have programmer MCUs on board, but there may still be switches for providing power to the programmer MCU and/or selecting what device (on nRF91 DK, which one of nRF52840 or nRF9160,) to program.

Regards,
Terje

[tesc]

Hi,

We have now released nRF Command Line Tools v10.4.1, where the issue of failing installer on MacOS is fixed.

The issue of nrfjprog failing on MacOS and GNU/Linux is also fixed.

For those of you using the nRF91 series this means you now have the fixes introduced in v10.4.0 working on all platforms.

Regards,
Terje