nRF Connect v3.4.2 - ToolChain Manager fails to install nRF Connect SDK v1.3.0

[ChandraSR K]

nRF Connect SDK v1.3.0 using nRF Connect v3.4.2 - ToolChain Manager

I am trying to install nRF Connect SDK v1.3.0 using nRF Connect v3.4.2 - ToolChain Manager using nRF Connect for Desktop(nrfconnectsetup342ia32.exe).

It just installs folder ncs\v1.3.0\toolchain, containing embedded studio and compiler. not syncing any other fodlers at ncs\v1.3.0\  such as  zephyr, nrf, bootloader.

After installation I couldnot see Open IDE button next to nRF Connect SDK v1.3.0

it is not even alerting with any failed installation message.

When i click open bash ,  i got message

NCS repositories are not yet cloned here. To do so run the following command:

ncsmgr init-ncs

when I ran command ncsmgr init-ncs, i got below error mentioned in the screen shot

...

nRF Connect SDK v1.2.0 using nRF Connect v3.4.2 - ToolChain Manager

But I could install nRF Connect SDK v1.2.0 using nRF Connect v3.4.2

After installation I could see Open IDE button next to nRF Connect SDK v1.2.0

          Need to try sample application building.

Please suggest on how to resolve this issue so that i can install nRF Connect SDK v1.3.0

[ChandraSR K]

After installation I couldnot see Open IDE button next to nRF Connect SDK v1.3.0

it is not even alerting with any failed installation message.

When i click open bash ,  i got message

NCS repositories are not yet cloned here. To do so run the following command:

ncsmgr init-ncs

when I ran command ncsmgr init-ncs, i got below error mentioned in the screen shot

when I ran command ncsmgr init-ncs, i got below error mentioned in the screen shot

Please suggest on how to resolve this issue so that i can install nRF Connect SDK v1.3.0

[Øyvind]

Hello! 

Can you tell me the exact path that you installed to? What version of the Toolchain manager do you have installed in nRF Connect v3.4.2? I've tested on my computer running Toolchain Manager v0.7 without any issues. 

In the top left corner, can you please click on System Report and provide me the details?

Thank you! 

Kind regards,
Øyvind

[ChandraSR K]

I checked in internet based on these errors and found that installing windows update Windows6.1-KB2533623-x64.exe for windows 7 shall address this issue.

I just installed and re-installed nrfconnectsetup342ia32.exe. Now I could see Open IDE also against V1.3.0.

Note: This is nothing to do with location of the installation.

[Øyvind]

Chandra, I'm very happy to hear that you found a solution. Do you have a link to where you found the answer?

Thank you!

Kind regards,
Øyvind

[Simon Third]

Hi Oyvind,

I also tried the C:\Nodic\NCS130\ path with the same result.  There was no log file generated.  

I tried to use the debugger in Toolchain Manager with set to break on exception but there was no exception. But I've never used this tool either.

Let me know if I can do some more debugging for you?

Thanks

Simon

[ChandraSR K]

for V1.3.0 failed installation it is not throwing any error.
then click open bash , then bash displays message

"

NCS repositories are not yet cloned here. To do so run the following command:

   ncsmgr init-ncs

"

when I execute command ncsmgr init-ncs, i got below error in bash:

ImportError: DLL load failed while importing _socket: The paramter is incorrect


 The link  github.com/.../4855  , says
as Installing update KB2533623 in Win7x64 host should solve this issue,

I installed and this issue resolved in my environment.

Thanks

Chandra

[Øyvind]

Simon Third, our developers have never encountered this issue and do not know the solution at this moment. 

Do you have any anti virus running at the same time?

[ChandraSR K]

its not antivirus issue.

search for below , you will find few issues listed in internet:

ImportError: DLL load failed while importing _socket: The paramter is incorrect

[Simon Third]

Hi Oyvind,

Yes we use McAfee, and my company uses quite strong security settings so I can't disable it.

That turns out not to be the problem, as I managed to install V1.3.0 via the Toolchain Manager once I had disabled my VPN connection to head office. So looks like a networking/DNS issue.

[ChandraSR K]

Any tool  installation needs appropriate logging mechanism to trace cause for any installation failures.

This tool needs to incorporate some mechanism to throw error incase of any failure to install, to trouble shoot issue.

Otherwise it consumes every one's band width.